What is a wooden puzzle?
The wooden puzzle is a unique intellectual puzzle, made of high quality wooden materials, which is an interesting and fun activity for mental development.
Last updated: September 22, 2023 08:57
What’s the difference between LITE, CLASSIC, and PRO versions of Mysterybox?
Mysterybox LITE: A simpler version with a more approachable level of difficulty, perfect for beginners or anyone looking for a quick yet enjoyable puzzle experience. Mysterybox CLASSIC: The middle ground, offering a balanced challenge for those who enjoy puzzles with moderate complexity. Mysterybox PRO: The most advanced version with intricate mechanisms and complex puzzles for seasoned puzzle enthusiasts.
Last updated: February 22, 2025 12:46
What are the advantages of wooden puzzles?
Wooden puzzles are durable, natural beauty and unique design. They contribute to the development of logical thinking, creativity and improve attention.
Last updated: September 22, 2023 08:57
How long will it take to receive my Mysterybox after the campaign ends?
We aim to ship your Mysterybox as soon as possible. Shipping times will vary depending on your location and the complexities of fulfillment. We will provide regular updates and tracking information, so you’ll always know where your package is.
Last updated: February 22, 2025 12:46
How do I pre-apply for Kickstarter?
Submitting a request is very easy! Just fill out the form on our website with your contact details and we will contact you when the project goes on Kickstarter.
Last updated: September 22, 2023 08:57
How do I pre-apply for Kickstarter?
ubmitting a request is very easy! Just fill out the form on our website with your contact details and we will contact you when the project goes on Kickstarter.
Last updated: March 23, 2024 06:11
Can I modify my pledge after the campaign?
Yes, after the campaign ends, we will be using BackerKit to manage pledges. You will have the opportunity to update your shipping information, add additional items, or change your pledge level.
Last updated: February 22, 2025 12:46
What will be the cost of the puzzle?
The cost of the puzzle will be indicated depending on the level of support you choose on the project’s Kickstarter page. You can choose the most suitable option for you.
Last updated: September 22, 2023 08:57
Will I have to pay customs fees or taxes?
Customs duties and taxes are determined by your country’s regulations. While shipping to some countries, like the US, Canada, and Australia, is generally free of customs fees, many European Union countries will charge customs duties or VAT. These fees are the responsibility of the backer, and we cannot control or refund them. However, we can include an invoice with the package to help reduce unnecessary taxes.
Last updated: February 22, 2025 12:46
When will the delivery of puzzles start?
After the successful completion of the Kickstarter project, we will begin production and delivery of puzzles. Deliveries are scheduled to begin one to two months after the end of the Kickstarter campaign.
Last updated: September 22, 2023 08:57
What do I do if my Mysterybox is damaged during shipping?
We take every precaution to ensure your Mysterybox arrives safely. If it is damaged, please contact us immediately. While we are unable to take responsibility for shipping damage, we will work with you to resolve the issue, whether it’s replacing damaged parts or finding an alternative solution.
Last updated: February 22, 2025 12:46
Which countries do you ship to?
We offer delivery of puzzles to various countries. When filling out a preliminary application, indicate your country, and we will clarify the possibility of delivery to your region.
Last updated: September 22, 2023 08:57
Are the materials used in your products eco-friendly?
Yes! We are committed to sustainability and use natural wood from responsibly sourced forests and eco-friendly acrylic. Our products are designed to be long-lasting, and we aim to reduce waste in every aspect of our production, from packaging to shipping.
Last updated: February 22, 2025 12:46
Can I change my pre-order?
Yes, you will be able to make changes to your pre-application before the Kickstarter launches. After launch, please contact us for details.
Last updated: March 23, 2024 06:11
Can I change my pre-order?
Yes, you will be able to make changes to your pre-application prior to the Kickstarter launch. After launch, please contact us to clarify the possibility of changes.
Last updated: September 22, 2023 08:57
Can I buy additional products after the campaign ends?
Yes, through BackerKit, you’ll have the opportunity to add more items to your order after the campaign. We will send out a survey with options to select additional products, so you can expand your collection or gift a Mysterybox to someone special.
Last updated: February 22, 2025 12:46
What is the guarantee for the puzzle?
We guarantee the quality of our puzzle. If you have a problem with an item, please contact us and we will try our best to resolve the issue.
Last updated: September 22, 2023 08:57
What happens if I change my shipping address after the campaign ends?
Once the campaign concludes, we will send out a survey via BackerKit to collect your shipping details. If you need to update your address after that, please do so as soon as possible, as we cannot guarantee updates once the items have been shipped.
Last updated: February 22, 2025 12:46
How to find out about the news and updates of the project?
You can subscribe to our newsletter, follow our social media, and stay tuned for updates on the project’s Kickstarter page. There is also a news section on the main site.
Last updated: September 22, 2023 08:57
How can I stay updated on the project’s progress?
We will provide updates regularly through Kickstarter and BackerKit, as well as on our social media channels and email newsletters. We want you to be as excited about the progress as we are, so we’ll keep you in the loop with everything from production milestones to delivery.
Last updated: February 22, 2025 12:46
Can I purchase your products in stores?
Currently, our products are only available on Kickstarter and through our website. However, we’re working on expanding our reach and may offer our products through retail outlets in the future.
Last updated: February 22, 2025 12:46
What makes your team different from other puzzle creators?
Our team is based in Ukraine, and despite the challenges of operating during difficult times, we’ve pushed through to bring you high-quality, beautifully crafted puzzles. With each project, we learn and adapt, continually improving and innovating, so you can experience only the best. We’re more than just creators—we’re passionate puzzle lovers dedicated to delivering unique, engaging experiences!
Last updated: February 22, 2025 12:46
Can I share your project with my friends?
Absolutely! In fact, we encourage it! The more support we receive, the more we can do. Share our campaign, tell your friends about our products, and spread the word. Your support helps bring our puzzles to life and enables us to create even more amazing products in the future.
Last updated: February 22, 2025 12:46
Can I change my pledge level after the campaign ends?
Yes, during the BackerKit survey after the campaign ends, you will have the option to upgrade or change your pledge level to a different tier. We will send all backers a link to the survey once the campaign is over.
Last updated: February 22, 2025 12:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.